Refund Policy

Returns Policy

At TechEtch, we are committed to delivering high-quality, custom-made products tailored to your specifications. Please read our returns policy carefully before placing an order.

Custom-Made Products

All of our products are made to order based on the specifications provided by you. As such, custom-made products are non-refundable and non-returnable, unless they arrive damaged or defective.

We strongly encourage customers to request a sample before placing a full order. Samples allow you to assess the quality, finish, and suitability of the product to ensure it meets your expectations.

Samples

Samples can be provided upon request. If you would like to receive a sample before placing your order, please contact us at [insert contact email or form link].

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receipt with the following information:

• Your order number

• A description of the issue

• Photographic evidence of the damage or defect

We will review the case and offer a suitable resolution, which may include a replacement or refund where appropriate.

Contact Us

If you have any questions regarding this policy or would like to request a sample, please reach out to our customer service team