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Shipping Policy

1. Order Processing

All orders are processed after:

  • Design details have been confirmed

  • Any required artwork or files have been received

  • Payment has been completed where required

Because many of our products involve custom laser engraving or branding, additional time may be required to complete production before shipping.

Typical processing times may vary depending on:

  • Order size

  • Complexity of the engraving

  • Current production workload

Customers will be informed if significant delays occur.

2. Shipping Locations

We currently ship to:

  • United Kingdom

International shipping may be available upon request. Customers should contact us before placing an international order.

3. Shipping Costs

Shipping costs may vary depending on:

  • Package size and weight

  • Shipping method selected

  • Delivery destination

Shipping charges will be displayed or confirmed before an order is finalised.

4. Delivery Times

Estimated delivery times depend on the courier and delivery location.

Typical delivery times after dispatch may include:

  • UK Standard Delivery: 2–5 business days

  • Express Delivery (if available): 1–2 business days

Delivery times are estimates and may vary due to factors outside our control, including courier delays, weather conditions, or high seasonal demand.

5. Order Tracking

Where available, tracking information will be provided once an order has been dispatched.

Customers can use this information to track the progress of their delivery.

6. Delayed or Lost Shipments

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate with the courier.

We will assist in resolving delivery issues where possible, including:

  • contacting the courier

  • arranging replacements if necessary

7. Damaged Items

If your order arrives damaged, please contact us as soon as possible at:

techetchenquiries@gmail.com

Please include:

  • your order details

  • photos of the damaged item and packaging

We will review the issue and work with you to find an appropriate solution.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

TechEtch cannot be held responsible for delivery issues caused by incorrect or incomplete address details provided by the customer.

9. Contact Us

If you have questions about shipping or delivery, please contact us:

Website: https://techetch.co.uk
Email: techetchenquiries@gmail.com

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